When I started my turf project, I quickly realised that artificial grass installers vary massively in quality. Some are weekend warriors, others are seasoned pros. So how do you tell the difference?

Simple—you ask the right questions. And the answers tell you everything.

1. “What Type of Turf Do You Use?”

A good installer will know the ins and outs of different turf products. They’ll explain pile height, drainage layers, and how the turf performs underfoot. If they’re vague or push one brand without context—red flag.

2. “Can I See Past Projects?”

Photos are good. In-person visits are even better. Seeing finished jobs helps you judge workmanship—and gives you a feel for what’s possible in your space.

3. “Do You Offer a Guarantee?”

Professional installers should back their work. Ask about warranties—on the turf and the installation. If they don’t offer one, keep looking.

4. “What’s Included in the Quote?”

Some quotes are bare-bones and leave out essentials like:

• Base prep and compaction
  
  

• Infill
  
  

• Edge fixing
  
  

• Clean-up
  
  

Get clarity upfront to avoid surprises later.

5. “How Long Will It Take?”

Reliable artificial grass installers in NZ will give you a clear timeline—usually 1–3 days for a home project, depending on site conditions.

My Advice?

Don’t be afraid to ask hard questions. A good installer will appreciate it—it shows you care about getting the job done right.